Returns & Refunds

We want you to be completely satisfied with your purchase. Here's everything you need to know about our return policy.

30-Day Return Policy

Return most items within 30 days of delivery for a full refund

Free Return Shipping
No Restocking Fees
Fast Processing
How to Return an Item
Follow these simple steps to return your purchase
1

Initiate Return

Log into your account and select the item you want to return

2

Print Label

Download and print the prepaid return shipping label

3

Package Item

Securely package the item with all original accessories

4

Ship Back

Drop off at any authorized shipping location

Refund Timeline
Return Processing
1-2 Business Days
Refund Issued
3-5 Business Days
Bank Processing
5-10 Business Days

Note: Refunds are issued to the original payment method. Processing times may vary by bank or payment provider.

Eligible for Return
  • •Unopened items in original packaging
  • •Items with all original accessories
  • •Items returned within 30 days
  • •Items in new, unused condition
Not Eligible for Return
  • •Digital downloads and software
  • •Personalized or customized items
  • •Items damaged by misuse
  • •Items returned after 30 days
Special Conditions
  • •Gaming chairs (subject to inspection)
  • •Opened software (exchange only)
  • •Large items (may incur restocking fee)
  • •International returns (customer pays shipping)
Exchanges

Need a different size or color? We offer free exchanges for the same product within 30 days.

Processing Time:2-3 Business Days
Shipping:Free Both Ways
Damaged Items

Received a damaged item? Contact us immediately for a replacement or full refund.

Report Within:48 Hours
Resolution:Same Day
Need Help with Your Return?
Our customer service team is here to assist you with any return questions

Email Support

returns@gamestore.com

Phone Support

+1 (555) 123-4567

Live Chat

Available 24/7